In most cases, rolling back to a previous version of MoneyWorks® is not straightforward, particularly once your data file has been opened in the newer version.
Why rollback is difficult
When MoneyWorks® opens a file in a newer version, it upgrades the file format. This upgrade is one-way — a file opened in a newer version cannot be opened in an older version without restoring from a backup made before the upgrade.
Your options
- Restore from backup — if you have a backup of both the software installer and the data file from before the upgrade, you can restore to the previous state. Always keep regular backups for this reason.
- Contact Cognito — in some cases, Cognito may be able to provide a previous installer version. Contact AWG Finance support and we can help facilitate this.
- Work with the issue — if the problem is a bug introduced in the new version, report it via support. A patch is usually faster than a rollback.
Best practice: Always back up your data file and note your current version number before updating. Go to Help → About MoneyWorks to find your version.
If you're experiencing a specific problem after updating, submit a support ticket describing the issue — we may be able to resolve it without a rollback.